The principle
Your satisfaction comes first. If there is any problem with your order, contact us within 14 days of delivery and we will sort it out.
When we accept a return or exchange
- The product arrived damaged or the seal was broken.
- You received a different product from what you ordered.
- The product was near expiry on delivery (less than two months).
- There is a clear manufacturing defect.
Conditions
- The product must be sealed and unopened, in its original condition. For health reasons, opened supplements cannot be returned.
- You have the invoice or the order number.
- You notify us within 14 days of delivery.
How to return
1. Message us on WhatsApp with your order number and photos of the product and the issue.
2. We review the request and reply within 48 hours.
3. If approved, we replace the product or refund you.
Shipping costs
- If the mistake is ours (damaged or wrong item) — return shipping is fully on us.
- If the return is for a personal reason and the product is sealed — return shipping is on the customer.
Refunds
Most orders are cash on delivery, so if you return before paying you are not charged. If you already paid, we refund you within 3–7 business days.